Shipping and Return Policy

Overview

We ship privacy phones worldwide with secure, discreet packaging and full tracking. All orders include insurance and professional device configuration.

 Tracking provided for all shipments

 Discreet, secure packaging with insurance

 Assured 30 day consultation and support

 Secured Payments

Order Processing Timeline

Step by Step Process

Packing and Security

Discreet and Secure Packing

• Anonymous Packaging: No branding or product identification on outer packaging
• Tamper-Evident Seals: Multi-layer security seals to ensure device integrity
• Anti-Static Protection: ESD-safe materials to protect sensitive electronics
• Impact Resistant: Custom foam inserts and shock-absorbing materials
• Weather Protection: Waterproof packaging for monsoon season deliveries

Whats Included

✅ Your chosen smartphone with degoogled OS pre-installed and configured

✅ Original manufacturer accessories (charger, cable, earphones if applicable)

✅ Privacy setup guide with India-specific recommendations

✅ Security checklist and best practices manual

✅ Warranty card and purchase invoice

✅ 30-day free technical support and consultation

Delivery areas and timeline

We deliver to all metros and non metros in India.

Order Tracking

Realtime Tracking

• SMS Updates: Automatic notifications at every stage of delivery
• Email Tracking: Detailed status updates with estimated delivery time
• WhatsApp Alerts: Instant updates on WhatsApp (optional)
• Customer Portal: Login to track multiple orders and download invoices
• Call Support: Dedicated tracking helpline available 10 AM - 8 PM

Important Delivery Information

• Address Accuracy: Ensure complete address with landmark and pincode
• Contact Number: Provide active mobile number for delivery coordination
• Availability: Someone must be available to receive the package
• ID Verification: Valid photo ID required for high-value deliveries
• Rescheduling: Up to 3 delivery attempts; can be rescheduled free of charge

Returns and Exchanges

15-Day Return Policy

We offer a 15-day return window from delivery date for unused devices in original condition. Given the sensitive nature of privacy phones and custom configuration, returns are processed carefully to protect all customers.

Return Eligibility

• Condition: Device must be in delivered condition with minimal signs of use
• Packaging: Original box, accessories, and documentation must be included
• Configuration: Custom OS and apps can remain installed
• Timeline: Return request must be initiated within 15 days of delivery
• Reason: Valid reason required (defect, compatibility issues, etc.)

Exchange Options

• Different OS: Switch between GrapheneOS, CalyxOS, or e/OS (₹500 reconfiguration fee)
• Different Model: Upgrade/downgrade to different device (price difference applies)
• Storage Variant: Change storage capacity if available (price difference applies)
• Color Change: Subject to availability

Refund Process

• Contact Support: Call Service Helpline or email support@indiemo.com
• Return Authorization: Receive RMA number and return instructions
• Device Pickup: Free pickup arranged from your location
• Quality Check: 2-3 days for device inspection and testing
• Refund Processing: 5-7 business days to original payment method

Non Returnable Items

• Devices damaged by misuse or negligence
• Items returned without prior authorization
• Custom or personalized configurations (case-by-case basis)
• Digital-only products (apps, guides, configurations, consultations)